Frequently Asked Questions

In a nutshell, I started pet sitting when I was 20 yrs old back in 2010. I worked for a pet sitting service all throughout college, and after “learning the ropes,” I decided to try my hand at starting my own pet care business. Working alongside great people who were passionate about animals as I was, motivated me to do the same thing - to create a business of my own in where a day’s work was filled with playing, caring, and interacting with all sorts of wonderful pets. I love my “job” and feel incredibly lucky that I am able to make a living centered on something I thoroughly enjoy.

Having worked for a number of years in the pet sitting industry, I have seen many pet sitting companies come and go. What I bring to the table is unique in the way that this is 100% my full-time job. That means taking care of your pets and giving you peace of mind is my top priority. Toby’s Pet Care doesn’t operate merely on weekends or whenever I have free time, like other pet sitting companies do. My clients receive the best possible pet care because I’m not simply a pet sitter or a dog owner, I’m a pet parent who truly sees pets as what they are - family members.

Our standard pet sitting & dog walking visit lasts between 25-30  minutes. A longer visit option ensures we stay with your pets between 40-45 minutes. Overnights last approximately from 10pm to 6am.

Toby’s Pet Care provides in-home pet care. So, whether you are someone who travels often, works late, or even if you’re home, but need pet care services, we are here for you. Our clients are mostly dog and cat parents, but we'll also visit hamsters, birds, rabbits, horses, etc. We offer three types of services: pet sitting, where we come to your home (if you’re vacationing, out of town, working late etc.), dog walking, so your dogs can burn off their energy and relieve themselves, and overnights, where we sleep over at your house while keeping your pet company.

Yes, a Meet & Greet is absolutely necessary prior to service. This is a 30-45 minute consultation in where we will verify all your information in our online scheduling system is correct, get acquainted with yourself and your pets, and go over your pet's routine to adequately provide the right care.

The charge for a Meet & Greet is $20 which is due before or at the time of the consultation.

Payment is due at the time or prior to service. You may pay in cash, by check or make a credit card payment through your customer portal. If paying by check, please make it payable to Toby’s Pet Care.

During the initial Meet & Greet, a copy of your house key will be taken and used to access your home during the scheduled services. For your convenience, most clients opt to keep their key with us for future bookings. If you wish, we will make an additional trip to your home after the end of your service to return your key back for a $10 fee. Any subsequent key pickup/drop offs will be charged $10 each way. There is no option to have your keys dropped off to us at this time. Due to liability issues we will not hide your key under a mat or toss it under it a closing garage door. All keys are marked with only your pet's name, and are unidentifiable to everyone else. When not in use, all keys kept on file are securely stored in a locked safe.

We encourage you to watch this short video blog post where we go over how Toby's Pet Care ensures your key and personal information always remain secure.

For dog walks, this is usually fine. However, If you’re going away for any amount of time and will need us to do feeding, a key works best. If there happens to be a power outage while you are away, we will not have access to your pets! It is the client’s responsibility for any missed visits due to a malfunction or power outage if using a garage door opener remote.

Absolutely! You can get a hold of Toby's Pet Care through 3 different ways. You may call, email, or send a message through your customer portal, whichever works best for you. Most clients enjoy receiving a short message along with a picture or two through their customer portal after each visit, and we're more than happy to do that for you.

When booking services, it is best to call ahead and schedule visits at least 5 days in advance. By doing so, we are able to book you in and make sure we have availability. For requests put in less than 5 days before you need services, we cannot guarantee we'll be able to fit you into our schedule, and there is a $10 last minute service fee if we can fit you in. Please be courteous and schedule early 🙂

Yes, we will administer oral medication, ointments, and injections. However, if your pet is is shy or extremely timid to the point that giving medication will be a problem, we may choose not to take on the pet sitting assignment. 

If the pet has bitten someone in the past, then no, we cannot provide service. If however, your pet is simply a little skittish and just growls when meeting someone new, we will work with you and your pet to get them to feel comfortable. Oftentimes, you can win them over with just a couple of treats! If additional visits are required to socialize with the pet, the standard pet sitting rate of $25 will apply.

If we suspect that something may be wrong with your pet, we will call you at one of the contact numbers you provided in your customer portal. If you feel it is necessary to take your pet to the vet, she will be transported to the veterinarian’s office for examination and treatment.

No, Toby's Pet Care offers in your home pet sitting. Read this great blog post we wrote on why in home pet sitting is the superior choice when it comes to pet care.

Standard Cancellation Policy

Yes, you can reach us by phone, email or through your customer portal and expect a reply right away or usually within an hour or two if you contact us between 9am-5pm, Monday through Friday. All matters that are non-urgent will be returned on the next business day.

*Please note this is only the time we take inquiries and reservations, and not just the times services are offered.