Here is all of the information regarding our key policy at Toby's Pet Care along with a Q & A with some of the most common questions we get.
If you don't feel like reading, feel free to watch the video down below that we created just for you!
Key Policy in Video Format:
Key Policy in Written Format:
Toby's Pet Care requires a key at the initial Meet & Greet to have access to your home during the scheduled services. For your convenience, most clients choose to leave a key with us for future bookings. Having a key on file with Toby's Pet Care ensures that you can easily make future bookings without having to schedule a key pick up and drop off service. All keys on file are unmarked with any information that could be linked back to you or your home. Keys are kept locked away when not in use.
The only information that each key is marked with is your pet's name. In the rare instance that your key was ever lost or stolen, no one would know who "Buddy" or "Baley" is.
We value your protection and that is primarily why we use a high tech online scheduling system. This means all of your information is kept confidential and secure. There is no paper trail with home addresses, gate codes, or security codes.
Toby's Pet Care is also fully bonded and insured, and all new clients receive a copy of our insurance information at the Meet & Greet.
What is a Key Pick Up & Drop Off service?
For clients who choose not to keep a key on file, we offer our Key Pick Up & Drop Off service. This is a scheduled service in where we come to your home to deliver a key after services are completed or to pick up a key prior to when services are to start. The fee for this service is $10 each way and is added to your total invoice.
Why do we charge for this service?
Please note that since we have to make two additional trips to pick up and return keys for clients who opt not to keep them on file, the fee associated with this service helps cover our gas and travel time.
The following is a Q & A with some of the most common questions we get from clients who are new to Toby's Pet Care.
Can we drop off our key & then pick it up ourselves?
Toby's Pet Care does not currently offer this as an option.
Since we are a mobile service, our time is mostly spent doing dog walks and pet visits. This prevents us from being in a single place at any given time. Scheduling your key drop offs or pick ups is a far more efficient and secure way to transfer keys.
Can you hide my key under the mat or in a hidden location on your last visit?
Due to liability reasons we cannot do this. We get paid to worry for you and if we did this, we would constantly worry about someone finding your key and breaking into your home. Speaking in behalf of your security, scheduling a key pick up and drop off service is a much safer way to receive your key.
Can we use a garage door opener?
Using a garage door opener for regular dog walks is usually fine. However, keep in mind that if there ever happens to be a power outage or if the garage door malfunctions, we will not have access to your pets! That is why if you will be having us do feedings, a key is usually preferred.
Toby's Pet Care will not be held responsible for any missed visits due to a power outage or garage door malfunction if you choose not to use a key.
If you have a question that wasn't answered above, please send an email to Eddie@TobysPetCare.com or call our office number at (559) 813-5877